Warranty

WARRANTY AND RETURN POLICY OF HELLO

Exchange Only: Within 14 days or 30minutes of talk time from the date of purchase, subject to phone is packed in good condition in the original box along with all the accessories. If any accessories are missing, cost of missing accessories will be charged to the consumer.

    The conditions of warranty or refund are as follows:

  • 1 year warranty against any manufacturing defect from the date of purchase. Handset 1 Year, Batteries 6 Months, Accessories 6 Months.
  • Any defective accessories should be brought back with the phone set. Product should be returned to the dealer from where it was purchased
  • If the phone under warranty is not repaired within 21 days, same or equivalent phone will be provided at no extra cost.
  • In case phone needs more than 7 days for repair. Loaner phone will provided.
  • The warranty is not applicable against any physical damage, misuse, abnormal conditions, exposure to liquid, moisture, dampness, dent, cosmetic damage, unauthorized repair or any modification.
  • The damaged caused during transit by courier company will not be covered under warranty. We suggest to make a claim with the courier company.